Terms of Service

Thank you for choosing REMM Transportation for your vehicle’s transport. By using our vehicle transportation services, you and the person or entity you represent accept all of the terms and conditions of service (“TERMS”) stated herein. In the event of a conflict between these TERMS and those in any other document, including a motor carrier bill of lading, tariff or service guide, or any other documents, these TERMS will supersede and control as between you and REMM Transportation. These TERMS cannot be modified by anyone except for REMM Transportation.

 

THESE TERMS CONTAIN PROVISIONS THAT GOVERN HOW CLAIMS CUSTOMER AND REMM TRANSPORTATION MAY HAVE AGAINST EACH OTHER CAN BE BROUGHT. THESE PROVISIONS WILL, WITH LIMITED EXCEPTION, REQUIRE CUSTOMER TO SUBMIT CLAIMS CUSTOMER HAS AGAINST REMM TRANSPORTATION TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING. PLEASE REVIEW SECTION 12 FOR THE DETAILS REGARDING CUSTOMER’S AGREEMENT TO ARBITRATE ANY DISPUTES WITH REMM TRANSPORTATION.

 

1. Definitions

 

a. “Additional Services” means upgrades and additional services ordered by the Customer such as vehicle top-loading, guaranteed pick up date, covered transport, additional personal belongings, etc.

b. “Bill of Lading” means a document provided by the Carrier to the Customer at delivery documenting the details of the Shipment and its condition, Point of Origin, Destination and other details regarding the Order. Bill of Lading can serve as a receipt or a contract between the Carrier and Customer.

c. “Carrier” means a motor carrier of property, as defined at 49 U.S.C. §13102(14), duly licensed by State and/or Federal Department of Transportation, or a carrier of goods by sea pursuant to 46 U.S.C. § 30701.

d. “Carrier Form” means a receipt, inspection report, Bill of Lading, shipping order or similar document provided by the Carrier at Point of Origin and/or Destination.

e. “C.O.D.” means collect on delivery or payment on delivery.

f. “Customer” means the individual, company or other entity, including its agents and representatives, ordering the transportation of Shipment.

g. “Customer’s Agent” means an individual over the age of 18 designated by Customer to act on Customer’s behalf or as an agent.

h. “Destination” means the Shipment drop off location designated by the Customer or as later modified by mutual agreement between REMM Transportation and Customer prior to delivery.

i. “Inoperable” means a state or condition in which a Shipment cannot function or be driven for any reason including but not limited to its parts having been removed, altered, damaged or deteriorated such parts including but not limited to engine, transmission, wheels, steering mechanism, brakes, tires, etc.

j. “REMM Transportation”, “we”, “us” or “our” means REMM Transportation LLC, its affiliates and subsidiaries. REMM Transportation is a transportation is a motor carrier as defined under 49 U.S.C. § 13102(14), engaged in the transportation of motor vehicles using its own equipment and personnel. The company is duly licensed by the U.S. Department of Transportation (DOT) and registered with the Federal Motor Carrier Safety Administration (FMCSA) under Docket No. 1058179, and complies with all applicable federal and state transportation regulations. REMM Transportation is not a broker, and does not arrange transportation services through third parties.

k. “Order” means Customer’s request for REMM Transportation to arrange for the transportation of Customer’s Shipment.

l. “Order Confirmation” means any written confirmation from REMM Transportation to the Customer confirming the Customer’s Order and other details including but not limited to description of Shipment, Point of Origin, Destination, dates and quoted rate.

m. “Point of Origin” means the Shipment pick up location designated by Customer or as later modified by mutual agreement between REMM Transportation and Customer prior to transport.

n. “Shipment” means the Customer’s property — an automobile or motorized vehicle — arranged for transportation in accordance with these TERMS.

 

2. Services

 

a. Upon Customer’s request, REMM Transportation will provide motor vehicle transportation services using its own trucks, drivers, and equipment, subject to these Terms and Conditions. REMM Transportation reserves the right, in its sole discretion, to refuse or cancel any order at any time, including at pickup, if the shipment presents a safety, legal, or operational concern.

b. REMM Transportation’s services are considered active upon acceptance of the order and confirmed scheduling of transport.

c. Customer understands and agrees that REMM Transportation is a motor carrier, not a broker. All transportation services are conducted directly by REMM Transportation or its authorized employees/contractors operating under REMM’s authority and compliance.

d. Customer acknowledges that REMM Transportation will take physical custody of the vehicle during transit, and may be held liable for damage or loss in accordance with applicable federal regulations and the specific terms of the company’s cargo insurance and inspection process. Claims must follow REMM’s Damage Claim Policy and procedures.

e. REMM Transportation does not offer or arrange ocean freight. If ocean transport is needed, the Customer must coordinate directly with a licensed ocean freight carrier.

f. REMM Transportation will provide the Customer with estimated pickup and delivery dates, but delays may occur due to weather, traffic, mechanical issues, law enforcement inspections, or other conditions beyond the company’s control. Therefore, REMM Transportation does not guarantee delivery dates or times. The Customer agrees that REMM shall not be held liable for any costs or losses arising from delays, including but not limited to missed appointments, lodging, car rentals, or lost wages.

 

3. Customer’s Responsibilities

 

a. Accuracy of Information. Customer understands and accepts that only Customer is responsible to ensure the accuracy of all of the details including the description of the Shipment (year, make, model, body style, trim, etc.), Point of Origin, Destination, fees, and special instructions in the Order Confirmation, and as applicable, on the Carrier’s Form, Bill of Lading, or other required documents. Any changes or corrections to the Shipment description or any other changes to an Order may result in additional fees or cancellation of the Order. Customer waives all claims against REMM Transportation for any additional charges or cancellation if the Shipment does not match the Shipment listed in the Order Confirmation.

b. Shipment size and condition. Customer must inform REMM Transportation about the Shipment’s size and condition at the time of booking and prior to the pick up date. Customer understands and accepts that if the Shipment is or becomes inoperable during the transit, or if the Shipment (i) is modified from the original equipment manufacturer (“OEM”) condition with features including but not limited to aftermarket spoilers, lowered chassis, height modifications, etc., (ii) is oversized due to but not limited to dual or oversized wheels, extra-large tires, racks, lifted chassis (iii) is a large vehicle such as a limousine or a hearse, then the Carrier may charge additional fees to transport such Shipment or refuse to transport the Shipment altogether.

c. Preparing Shipment. Customer understands and accepts that Customer is responsible for preparing the Shipment for transportation. Customer must either secure or remove all loose parts, fragile accessories, low hanging spoilers, etc. prior to shipment. Customer must remove all non-permanent, outside mounted luggage and other racks prior to shipment. Shipment must be tendered to Carrier in operable condition with no more than a quarter tank of fuel. Customer understands and accepts that Customer is responsible for any damages, losses and claims to the Shipment, other vehicles and/or persons which are caused by any part of the Shipment that becomes loose or detached during the transport.

d. Alarm. Customer must disarm any alarm system installed in the Shipment or provide clear instructions for disengaging it to the Carrier. In the event such alarm is activated during the transit, and there are no keys or instructions to turn it off, Carrier may be forced to silence alarm by any reasonable means available and without recourse by Customer.

e. Personal Property. Customer may leave one suitcase OR one bag carrying personal property which shall not exceed one hundred pounds (100 lbs.) and must be confined to the trunk or storage area of the Shipment. Customer must notify REMM Transportation of such personal property in the Shipment at the Point of Origin prior to loading of the Shipment. Customer understands and accepts that REMM Transportation has the right to reject any personal property in the Shipment if transporting such personal property is unsafe or violates the law. Customer is advised not to leave any negotiable instruments, legal papers, jewelry, furs, money, cash or currency, antiques, or any valuable articles in the Shipment. Customer understands and accepts that REMM Transportation is not liable for personal items of any kind and value left in the Shipment, or for damage to Shipment caused by excessive or improper loading of personal items. If Customer puts personal property in the Shipment, Customer does so at Customer’s own risk.

f. Prohibited Items. Customer understands and accepts that Customer is expressly prohibited from loading any explosives, guns, ammunition, weapons, flammable products, live pets, live plants, any contraband, drugs or narcotics, alcoholic beverages, and or any illegal goods in the Shipment. Customer understands and accepts that upon discovery, such prohibited items and/or the Shipment may be confiscated or disposed of by law enforcement, or the Carrier and the Order may be cancelled in entirety without any remuneration or compensation to Customer and Customer will be solely responsible for any fees, fines, damages, or other liabilities arising from a violation of this Section.

g. Shipment by sea. Customer understands and accepts that no personal property of any nature or value and no illegal goods will be allowed in the Shipment for transportation by sea and Customer will ensure that the Shipment is completely empty except for OEM or factory installed equipment. Customer is responsible for furnishing all required documents and paperwork required by U.S. and international customs. Customer must share the vehicle identification number (VIN) and its approximate value in U.S. dollars at the time of placing the Order. If the Point of Origin or Destination is a shipping port, then Customer agrees to pay any associated additional fees.

 

4. Customer Warranties

 

Customer warrants that Customer will comply with all applicable laws, rules, and regulations including but not limited to customs laws, import and export laws and governmental regulation of any country to, from, through or over which the Shipment may be carried. Customer agrees to furnish such information and documents as are necessary to comply with applicable laws, rules and regulations. REMM Transportation assumes no liability to Customer or to any other person for any loss or expense due to Customer’s failure to comply with this provision. Any Customer’s Agent and/or entity acting on behalf of Customer also warrants that it has the right to act on behalf of Customer and the right to legally bind Customer.

 

5. Pickup and Delivery of Shipment

 

a. Customer understands and accepts that a change to Point of Origin and/or Destination may be necessary due to municipal zoning restrictions, road conditions, road closures, low hanging trees, low hanging wires, narrow streets, residential area restrictions, etc.

b. If the Carrier is unable to access the Point of Origin or Destination, Customer agrees to meet the Carrier at an alternate location in order for the Carrier to safely pick up or drop off the Shipment.

c. Customer must be present at the Point of Origin and Destination for the pickup and/or delivery of a Shipment, or Customer must designate a Customer’s Agent if Customer is unavailable for any reason.

d. At the time of pickup at the Point of Origin, Customer or Customer’s Agent agrees to 1) carefully inspect the Shipment with the Carrier for pre-existing damage, and 2) acknowledge the condition of the Shipment by a) noting any pre-existing damage on the Carrier Form or Bill of Lading, b) signing the Carrier Form or Bill of Lading, and c) requesting a copy of same from the Carrier. Customer or Customer’s Agent is also urged to photograph the Shipment from all angles at the Point of Origin.

e. At the time of delivery at Destination, Customer or Customer Agent agrees to carefully inspect the Shipment in the presence of the Carrier for possible transit damage and clearly notate any new damage as exception on the Bill of Lading. Customer or Customer’s Agent agrees to sign and require a final copy of the Bill of Lading signed by the Carrier to serve as a final Shipment condition report, especially in case of a dispute with the Carrier. Again, Customer or Customer’s Agent is urged to photograph the Shipment from all angles prior to signing the Bill of Lading.

f. Customer understands and accepts that Customer’s or Customer Agent’s signing of the Carrier’s Form or Bill of Lading at Destination without any notation of any damage regardless of the lighting or weather conditions at the time of inspection, will serve as confirmation that Customer received the Shipment at destination in satisfactory condition and that REMM Transportation will have no further responsibility.

 

6. Carrier Responsibilities

 

a. REMM Transportation shall (i) pick up and deliver the Customer’s vehicle as close as reasonably and legally possible to the designated pickup and delivery addresses, subject to safety, local access restrictions, and road conditions, and (ii) transport the vehicle in a commercially reasonable and professional manner, in compliance with all applicable federal and state laws.

b. At pickup and/or delivery, REMM Transportation will issue a Bill of Lading and/or vehicle inspection form, which documents the condition of the vehicle and outlines the terms of the transport. The Customer or their authorized representative must be present to sign these forms. These documents may serve as a contract of carriage, and the Customer agrees to review them carefully. Any concerns regarding these documents should be directed to REMM Transportation immediately.

c. The Customer acknowledges that all services are provided under REMM Transportation’s Terms and Conditions, including any applicable tariffs, policies, or operational rules. Copies of these documents are available upon request and form part of the agreement between the Customer and REMM Transportation.

 

7. Fees and Payment

 

a. Customer agrees to pay all amounts in full for each transport order and any additional services, in accordance with the terms stated in the Order Confirmation and these Terms and Conditions. No offsets, chargebacks, or deductions shall be made by the Customer due to claims, damages, delivery delays, or any other issue—whether pending or unresolved. Payment is due as outlined in the Order and must be made directly to REMM Transportation.

b. Unless otherwise agreed in writing, all remaining balances must be paid upon delivery of the vehicle in the form of cash, certified funds, cashier’s check, or money order, made payable to REMM Transportation. Personal checks, debit cards, and credit cards are not accepted at delivery.

c. Any unpaid balances beyond the due date will accrue interest at a rate of 1.5% per month (18% annually). REMM Transportation also reserves the right to recover all costs of collection, including but not limited to legal fees, court costs, and reasonable attorney's fees.

d. If a Customer refuses to pay or accept delivery for any reason, REMM Transportation may place the vehicle in secure storage at the Customer’s sole expense. The vehicle will remain subject to a carrier’s lien for transportation charges, storage fees, redelivery costs, and any other related expenses until payment is made in full. The Customer agrees not to hold REMM Transportation liable for any losses, damage, or inconvenience resulting from the delay or storage.

 

8. Cancellation and Refund Policy

 

a. The Customer may cancel an order at no cost as long as the vehicle has not been assigned to a driver and no pickup has been scheduled. If the order is canceled after a driver has been assigned or en route, for any reason—including but not limited to Customer cancellation, Customer no-show, or inaccessibility at the pickup location—REMM Transportation reserves the right to charge a cancellation fee of up to $249, plus any applicable dry run or dispatching costs incurred. This fee compensates for time, labor, and resource allocation already committed by REMM Transportation.

b. If the Customer has paid in advance for any additional services (such as expedited delivery or enclosed transport) that were not rendered, and the vehicle was otherwise successfully delivered, the Customer may be eligible for a partial refund equal to the value of the unused portion of those services. Refunds will not be issued for transportation services already completed.

c. Cancellations must be made in writing and sent via email to remm@remmtransportation.com. Cancellations made by phone, text message, chat, or through a third party will not be accepted or recognized unless explicitly acknowledged in writing by REMM Transportation.

 

9. Loss, Damage or Delay Claims

 

a. As a licensed motor carrier, REMM Transportation is subject to federal law regarding cargo loss or damage. REMM Transportation may be liable for vehicle damage that occurs during transport, subject to the terms of the Bill of Lading, these Terms, and applicable law, including the Carmack Amendment (49 U.S.C. § 14706). Liability is limited to actual physical damage caused by REMM Transportation’s direct negligence during transport.

b. REMM Transportation is not liable for:

  • Damage pre-existing at time of pickup, as noted on the Bill of Lading;

  • Mechanical or internal failures unrelated to transport;

  • Personal items left inside the vehicle;

  • Cosmetic wear due to loose parts or poor vehicle condition;

  • Damage resulting from force majeure events (see below);

  • Damage to vehicles that are modified, lowered, or have insufficient ground clearance.

c. The Customer must inspect the vehicle at delivery and note any visible damage on the Bill of Lading or delivery form. Any claim for loss or damage must be submitted in writing to REMM Transportation within 48 hours of delivery. Claims reported after this period may be denied.

d. Claims will be processed in accordance with federal law, including the Carmack Amendment. Customers are encouraged to seek independent legal advice, at their own expense, regarding their rights under this law.

e. REMM Transportation is not responsible for damage or loss caused by conditions beyond its control, including but not limited to:

  • Acts of God (hail, flooding, wind, storms, etc.);

  • Riots, strikes, civil unrest, or terrorism;

  • Road hazards or closures;

  • Loose, worn, or broken parts on the vehicle;

  • Items left inside the vehicle;

  • Improperly secured aftermarket accessories or modifications.

 

10. Indemnification

 

Customer agrees to indemnify, defend and hold REMM Transportation and our affiliates, and our and their employees, officers and directors harmless from and against any and all losses, liabilities, damages, payments, settlements, judgments, penalties, fines, expenses, (including reasonable attorneys’ fees), and costs, suits, actions and claims (whether actual, potential, threatened or pending), brought by any person or entity, including damages for injury or death of persons and/or damage to property, including real property and/or the environment, claim liability and damages, arising from the acts or omissions of Customer, its agents, employees or representatives.

 

11. Disclaimer and Limitation of Liability

 

a. The total cumulative liability of REMM Transportation for any and all claims, whether arising from contract, statute, tort, or any other legal theory, shall not exceed the total transportation fees actually paid by the Customer to REMM Transportation for the specific shipment at issue. In no case shall REMM Transportation be liable for incidental or consequential damages beyond this amount.

b. Except as expressly stated in these Terms, REMM Transportation makes no warranties, express or implied, regarding the services provided. All implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or arising from course of dealing or usage of trade, are hereby disclaimed to the fullest extent permitted by law.

c. Under no circumstances shall REMM Transportation be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, including but not limited to loss of profits, loss of business, loss of use, emotional distress, or legal costs, even if REMM Transportation has been advised of the possibility of such damages. This limitation applies to all claims and causes of action in law or equity, including breach of contract, negligence, or otherwise.

 

12. Arbitration

 

a. Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, any transport order, services provided by REMM Transportation, or any interaction between the Customer and REMM Transportation shall be resolved through binding arbitration, rather than in court, except as provided below.

Both parties retain the right to:

  1. Bring an individual claim in small claims court if the claim qualifies; and

  2. File suit in any court of competent jurisdiction solely to seek injunctive relief or protection of intellectual property rights, including temporary restraining orders.

Arbitration shall be conducted pursuant to the Federal Arbitration Act (FAA) and applicable federal arbitration law. The arbitration shall be administered by National Arbitration and Mediation (NAM) under its applicable rules, including for consumer-related disputes.

There shall be one arbitrator (not a panel), and the arbitration may be conducted:

  • By telephone,

  • Based on written submissions, or

  • In person in the county where the Customer resides, or at another mutually agreed location.

The arbitrator may award any relief available under law, including damages, injunctive relief, or declaratory relief. Court review of arbitration awards is limited.

At least 30 days before filing for arbitration, the initiating party must send a personally signed written notice describing the claim, basis for relief, and requested outcome to:

REMM Transportation
[Insert Your Office Address]
[Insert City, State, ZIP]
Sent via certified mail, FedEx, UPS, or USPS Express Mail with signature required.

The opposing party will respond similarly. If REMM has no valid physical address on file for the Customer, notice may be sent via email to the last known email address.

Filing fees will be paid by the party initiating the arbitration. If the Customer prevails, they may seek reimbursement of reasonable costs and fees. REMM Transportation reserves the right to seek attorneys’ fees and costs only if the arbitrator finds the claim to be frivolous or brought in bad faith.

This arbitration agreement shall survive the termination of these Terms.

b. Class Action Waiver

All proceedings, whether in arbitration or court, must be brought in an individual capacity only. The parties agree not to bring any claim as a class action, mass action, or representative proceeding. However, this does not prevent the parties from reaching a class-wide settlement, nor does it restrict the Customer from seeking public injunctive relief where permitted by law.

c. Enforceability

If any part of this arbitration agreement is found invalid or unenforceable, the remaining terms will remain in effect. Any non-arbitrable claims shall be resolved exclusively in accordance with the section below on Governing Law and Jurisdiction.

d. Jury Trial and Small Claims Court

If a dispute proceeds in court rather than arbitration for any reason:

  • Both parties waive their right to a jury trial.

  • Either party may still bring qualifying claims in small claims court.

  • Both parties retain the right to seek injunctive relief or protect intellectual property in a court of competent jurisdiction.

 

13. Additional Terms for California Residents

 

a. User Complaints. Under Cal. Civ. Code § 1789.3, California users are entitled to know that they may file grievances and complaints with the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 1625 North Market Blvd., Suite N 112, Sacramento CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210 or by email at dca@dca.ca.gov.

 

14. Governing Law; Jurisdiction

 

These Terms shall be governed by and construed in accordance with Title 49 of the United States Code and the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.

The parties agree that any dispute, claim, or controversy arising out of or relating to these Terms (including any non-contractual disputes) that is not subject to mandatory arbitration under Section 9 shall be exclusively resolved in the state or federal courts located in Massachusetts.

By agreeing to these Terms, the Customer consents to the personal jurisdiction and venue of such courts and waives any objections based on inconvenient forum.

 

15. Miscellaneous

 

a. Nothing in these Terms or the Customer’s use of REMM Transportation’s services shall be construed to create a partnership, joint venture, employment, or agency relationship between the parties. Neither party has authority to bind the other or incur obligations on the other’s behalf. Both parties are independent contractors solely responsible for their own actions.

b. Except as expressly provided in these Terms, the Customer may not assign or transfer any rights or obligations under this agreement without the prior written consent of REMM Transportation. These Terms shall bind and benefit the parties and their respective successors and permitted assigns.

c. If any provision of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be limited or removed only to the extent necessary to preserve the remainder of the Terms in full force and effect.

d. These Terms constitute the entire agreement between the Customer and REMM Transportation, superseding all prior or contemporaneous agreements, communications, or proposals, whether written, oral, or electronic. The Customer warrants that they have read, understood, and agree to be bound by these Terms by continuing to engage REMM Transportation’s services.

e. The Customer waives any claim or defense based on not having read or understood these Terms.

f. Failure by REMM Transportation to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of REMM Transportation.

g. REMM Transportation reserves the right to use the Customer’s name and/or REMM Transportation’s name, logo, and trademarks for marketing, promotional, or reference purposes in communications with current or prospective customers, partners, or investors. Customers wishing to opt out must send an email to remm@remmtransportation.com stating their preference.

h. These Terms govern the Customer’s use of REMM Transportation’s services and may be supplemented by additional posted policies, guidelines, or rules (including but not limited to the Privacy Policy). The Customer agrees to comply with such additional terms when using the services.