Privacy policy.

1. Introduction

REMM Transportation LLC ("we", "us", or "our") values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, including when you interact with us through phone, email, our website, or via text message (SMS/MMS).

By using our services or submitting your personal information, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, home/business address, and driver's license info.

Vehicle Information: VIN, make, model, condition photos, and delivery details.

Logistical Information: Pickup and drop-off locations, appointment times, and real-time updates.

Communication Records: Emails, phone calls, and text messages between you and our team.

Device and Usage Data: IP address, browser type, pages visited on our website, and usage logs.

3. How We Use Your Information

We use your information to:

Schedule and coordinate vehicle transport services.

Send updates via SMS/text regarding ETAs, pickups, deliveries, or service changes.

Respond to customer service inquiries or complaints.

Maintain legal, accounting, and operational records.

Improve our services and enhance user experience.

Send service-related updates, not marketing, unless explicitly opted into.

4. Text Message Communications (SMS/MMS)

By providing your mobile number, you consent to receive non-marketing, service-related text messages from REMM Transportation LLC. These messages may include:

Pickup and delivery confirmations

Estimated time of arrival (ETA) updates

Driver en route notifications

Follow-ups for service feedback or claims

You may opt out of text messaging at any time by replying “STOP.” You may also reply “HELP” for assistance.

Standard message and data rates may apply, depending on your mobile carrier plan.

5. How We Share Information

We do not sell your personal information. We may share information only with:

Authorized employees and contractors for service fulfillment.

Carriers, drivers, or agents involved in the transport process.

Government or law enforcement if required by law or to protect our legal interests.

Third-party service providers (e.g., SMS platforms or scheduling tools), solely for operational purposes and under data protection agreements.

6. Data Retention

We retain your data only as long as necessary to fulfill service obligations, resolve disputes, comply with legal obligations, and maintain business records in line with Massachusetts and federal regulations.

7. Data Security

We use physical, administrative, and digital safeguards to protect your information. While no system is completely secure, we take commercially reasonable steps to protect against unauthorized access or disclosure.

8. Your Rights

Depending on applicable law, you may have the right to:

Access or correct your personal data.

Request deletion of your data (subject to exceptions).

Opt out of certain communications.

File a complaint with a data protection authority if you believe your privacy rights have been violated.

To make such a request, contact us at info@remmtransport.com.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. Continued use of our services after such updates constitutes your acceptance of the new terms.

10. Contact Us

If you have questions or concerns about this policy or your personal data, contact us:

REMM Transportation LLC

Email: info@remmtransportation.com

Phone: (857) 202-4002